Getting Help

Getting Help

UVACanvas Support

When to Contact: If you have UVACanvas questions like uploading content, posting communications, creating assignments/assessments, entering/releasing grades, and resolving/reporting technical issues.

These resources are always available, 24/7/365:

Important: For help with problems like resetting NetBadge passwords, working with Duo (2-Step Login), email issues, or other digital systems and services, please contact the UVA Help Desk. For other UVACanvas-related issues, see the options below.

LTS Team

UVA Learning Technology Services (LTS)

The UVACollab team is now the Learning Technology Services team!

When to Contact: If you have instructional design questions and questions related to integrated tools like reviewing/improving accessibility, scaffolding/presenting content, designing assignments/assessments, and working with integrated tools (e.g., Gradescope, Poll Everywhere, etc.)

New: The LTS Team has launched a new support portal! Visit the Learning Technology Services website for UVA-specific documentation developed by the LTS team.

Email [email protected] for personalized assistance with enhancing your next course.


Learning Tech

Visit the Learning Tech Website

An initiative of UVA’s Center for Teaching Excellence

Your gateway to UVA's digital toolkit, our partners at UVA Learning Tech have developed a wealth of Canvas support resources. 


Instructional Support

UVA Instructional Design & Learning Technology Community​

Contact your local, school-based resources for instructional design and instructional technology support.​

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