Important: Please select the correct Help links below depending on whether you need assistance with UVACanvas or UVACanvas Connect, to ensure you are directed to the correct resources for support.

When to Contact Canvas Support: If you have basic questions about using the tools and options in Canvas, such as uploading content, posting communications, creating assignments/assessments, entering/releasing grades, and resolving/reporting technical issues.

These resources are always available, 24/7/365:

UVA Learning Technology Services (LTS)

When to Contact: If you have instructional design questions and questions related to integrated tools like reviewing/improving accessibility, scaffolding/presenting content, designing assignments/assessments, and working with integrated tools (e.g., Gradescope, Poll Everywhere, etc.)

Instructors can schedule a consultation with a team from one of the following schools by selecting the name of the school and sending an email or submitting a request via their support portal:

• College and Graduate School of Arts & Sciences
• Frank Batten School of Public Policy
• McIntire School of Commerce
• School of Continuing and Professional Studies (SCPS)
• School of Education & Human Development

If your school is not listed above, you can contact the LTS Support team to request a one-on-one consultation. The LTS team can assist with questions about instructional design, content accessibility, and working with integrated tools (e.g., Gradescope or Poll Everywhere).

Visit the Learning Technology Services Help site for UVA-specific documentation developed by the LTS team.