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UVACanvas Connect FAQs

UVACanvas Connect FAQs

UVACanvas Connect FAQs

Learner FAQs

How do I enroll in a Catalog Course?

Please see Instructure’s guide on how to enroll. If you don’t see the course you are looking for, please contact the department or group offering the course(s).

How do I access my course once I’ve registered?

Please see Instructure’s guide on how to begin your Catalog course or program.

How do I get help logging in?

If you are having trouble logging in:

How do I get help with Canvas?

Please see the UVACanvas Getting Help page for resources available to you.

If you need support specific to your course or program registration, enrollment, payment, or refunds, please reach out to the respective school or department offering your course. You can find contact information for the school or department at the bottom of the course description page.

How do I drop a course?

Please see Instructure’s guide on how to drop a Catalog course or program.

Note: Dropping a course in Catalog does not automatically initiate a refund. To request a refund, please contact the school or department responsible for offering the course.

Who do I contact for course payment and refunds?

For course payment issues and refunds, please reach out to the respective school or department offering your course. You can find contact information for the school or department at the bottom of the course description page.

Instructor & Staff FAQs

Who supports UVACanvas Connect?

Support is handled by each school or department that has its own distinct Catalog. If you do not see your school or department listed below, please contact the Learning Technology Services team (LTS) at [email protected] for more information. 

School of Education and Human Development (EHD) 
Contact [email protected].  

UVA Northern Virginia 
Contact [email protected].